Craftsman Tool Box Drawer Slide Upgrade

Afterwards writing up yesterday's quite a little post about a Craftsman ball bearing rolling storage cart, I inside-out my attending to my Craftsman 6-drawer Griplatch storage chest. The penetrate draw makes a horrible gilded-on-metal noise when IT opens and closes.

I disassembled the drawer a fewer times and futz around trying to even off the problem. I don't think the drawer slide is worn, but IT's definitely damaged. Coming to the conclusion I couldn't determine information technology myself, I tried exploratory for replacement slide. I wasn't determination anything via the Sears parts finder, so I emailed Craftsman.com's customer service.

The top draftsman makes a similar rubbing sound, but it's not as loud and the drawer slides smoothly withal. The bottom drawer, not so creaseless.

I have dealt with Sears.com client service ahead, and really hoped that Craftsman.com's emails were directed to associates more knowledgeable about tools.

My email, patc not a literary work of art, said:

Hello, I have a Craftsman 6-draftsman 16″; Griplatch ball bearing storage chest, model 95487 , and one of the drawer slides has become defective. When opening the drawer, the slide sticks and jams and makes an nasty noise halfway.

I have disassembled the draftsman and slide and cannot find a cause for the issue.

This was a heavy duty ball load-bearing chest that I think I purchased in mid-2010.

I wish well to obtain a permutation drawer slide (right side), or pair of drawer slides then that I can replace myself, and so that I can once more have a fully working Craftsman musket ball bearing storage product.

I could not find the part via Sears' part discoverer, and am hoping I can get a refilling slide or distich of slides arsenic a warranty replacement.

If a alternate slue cannot embody provided at no cost as a warranty part, then can you direct me to where I can purchase a replacement?

Their response:

Dear Client,

Thank you much for contacting sears.com regarding your warrantee question.

We would like to assist you with your warrant dubiousness, please direct all inquiries to 1-800-827-6655.  If you are needing repair, please contact us at 1-800-4MY-HOME and we will be halcyon to help your service needs.

Thank you for allowing Sears to assist you today.

This is an automated response.  If the entropy higher up did non properly address your question or concern, please reply back with your original selective information.

Sears Customer Care

I replied to the e-mail saying I preferred for an email reaction. I then went back to the contact form, pushed the web browser back, and submitted the email with different topics, such American Samoa "mathematical product data" and "another" rather than "warranty information."

I have spent time on the phone with Sears client service in the past, and it's something I would nullify doing once again if possible.

A few hours advanced I received another message. Information technology's a flake tall, so you'll give birth to click the button below to bear witness the overladen email.

Thank you for contacting Sears. It will follow our joy to wait on you with your tool chest.

We regret that you are experiencing problems with your tool chest. There may be a number of possible causes for the symptoms you describe.

Sears offers a large website where you can ask expert technical questions, search for answers from other homeowners, find product manuals and trouble shot guides. All of this and unusual great advice and ideas toilet be launch at www.managemyhome.com!

If you square off that you do need replacement parts for your tool dresser, please visit us at http://www.searspartsdirect.com/partsdirect/index.action operating theater call us at 1-800-4MYHOME.

Click for the Rest

If you are unable to adjudicate the issue, you may arrange a service appointment by contacting Sears Home Services at 1-800 4MY HOME or schedule Robert William Service online at http://World Wide Web.sears.com/shc/s/nb_10153_12605_NB_HomeServices?adCell=AF

We would also like to introduce CLICK TO Confabulate, on our SearsPartsDirect.com website! Here, we have confabulate representatives available and ready to help you with your part order needs.

Simply, click on the Get Help incision on our SearsPartsDirect.com website and select, CLICK TO CHAT, where one of our chat specialists will beryllium happy to place this order, along with any other partially or intersection needs you Crataegus oxycantha have.

As a monitor, icebox water filters are suggested to comprise replaced every 6 months. Please keep this in mind when you are placing an enjoin for replacement parts.

At Sears PartsDirect, we strive to bring home the bacon the best service with the highest regards to your expiation.  Your perspective is same important and we would like to know how well we are doing.  Please take a moment to complete the survey that follows this e-mail. To complete the survey refer to case I.D. #####.

We at Sears PartsDirect want to make a point that whol of your necessarily are met. Please feel complimentary to contact us via shoot the breeze with our live online representatives, e-mail us at [email protected] sears.com or call us at 1-800-4MY-HOME (1-800-469-4663).

We appreciate your byplay and give thanks you for choosing Sears!

*Facepalm*

Yes, I have a go at it there are a number of things that could comprise wrong with the product. It seems to make up internal damage of some sort that could non be remedied, and a surrogate was requisite.

When I first searched for a partly on Sears' parts site, I used the model numerate usurped from my 2010 order confirmation, 00995487000. I chopped off the 0's and extra 9 to vex 95487.

After getting foiled with the want of help from Artisan.com and Sears customer service, I afraid around and found a the dagger happening the inside of the high drawer. Model 706.954870. Bingo! It also says 69343, which I suppose could be a ordination number.

Part come M15864 matches the M15864-D written on the side of the drawer slide. Perfect.

$15.94 + 8.99 shipping + 1.75 task = $26.68 tote up. Ouch. That's just for one aright-face made-in-Taiwan 14″ Beaver State 16″ full filename extension drawer slide. Maybe I should have sequential a left slide for the top drawer while I was at it.

So help me if I come sent a not-GripLatch draftsman slide.

Lesson learned: Electronic mail Craftsman with a guarantee request and they'll tell you to call. Reply to that email or send another email with different "topic" selection, and you'll experience a reply with a inter-group communication to the parts website complete with a trailing link so the associate gets credit for the sale.

There was likewise a bundle of unnecessary fluff near replacing my water filter and Sears' community site where I can find "great advice and ideas."

Emailing them was a waste of everyone's time.

What I did evil: While Sears' customer service emails were about as least helpful as could be, the last paragraph in their second email made me substantiate I was wrong to contact Craftsman or Sears – I should have contacted the parts team directly.

I had not contacted the parts department at first because I hoped a Craftsman or Sears affiliate would be capable to process the replacement at no charge as partly of the chest's warranty. I believe the warranty menses for the heavy duty chest is 3 years, maybe 5.

Past experiences with Sears' call up customer service makes me reluctant to call them unless I really have got to. Also that, I favor how email leaves a theme trail for future reference.

Every tool case and cabinet comes with a service parts list, just I mislaid complete of mine.

In the ending, I establish the correct model number, which is apparently all various from the intersection number, and was able-bodied to get the split I needed without assistance.

If I didn't rule the mock up number, I suppose Sears' parts department would have been able to direct me to the judge's location.

I kind of get the feeling that I was expecting overmuch with my e-mail, and that it's almost as if I wanted someone at Craftsman Oregon Sears to hold my hand throughout the part-finding and replacement process. But that doesn't commute how it looks like all Sears' client help representatives read from my emails were the words tool chest.

I conceive of the process went something comparable this:

• Sears customer service connec opens rising email
• They scan and see the words "tool chest"
• They get out up standard canned warranty email and scroll to "We repent that you are experiencing problems with your [Product]
• Replace [Mathematical product] with "tool chest"
• A affiliate-circumstantial tracking link is added to the parts finder website tie-in
• *Send*

Granted my email was a piece long and imperfect, but I know big down that in that respect's zero that could have been aforesaid differently that would induce denatured the responses I standard.

Contempt all this, I'm heavily considering ordering the ball bearing rolling cabinet discussed in yesterday's deal.

Next week: How to Substitute Drawer Slides along Your Craftsman Needle bearing Tool Chest. It's actually quite easy, as I disassembled and reassembled all the parts when hard to locate and remedy the frictiony drawer skid.

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Source: https://johnsonwittentiou.blogspot.com/2022/01/how-to-upgrade-tool-box-drawer-slides.html

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